Tru by Hilton Albany Crossgates Mall | Hotel in Albany, NY

| 8.4 (640 Reviews) |   Pet Friendly  1 Bathroom  16 Guests
Westmere Hotel | Tru by Hilton Albany Crossgates Mall

Hotel with Designated Smoking Area, Business Services and Toiletries

Located in Albany, Tru by Hilton Albany Crossgates Mall features a fitness center, shared lounge, bar, and free WiFi throughout the property. The property is around 2.5 miles from Capitol Building, 2.7 miles from University of Albany SUNY and 5 miles from New York State Capitol. The hotel provides an indoor pool and a 24-hour front desk. Guest rooms in the hotel are equipped with a TV with cable channels. All guest rooms at Tru by Hilton Albany Crossgates Mall feature air conditioning and a desk. Buffet and American breakfast options are available at the accommodation. Corning Tower is 5.7 miles from Tru by Hilton Albany Crossgates Mall, while The Egg Center for the Performing Arts is 6 miles away. Albany International Airport is 5 miles from the property.

Tru by Hilton Albany Crossgates Mall is located in Albany.

This 94 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Toiletries, Guest Services, Parking, and several others. This is a 3 star rated property and has over 640 reviews with the average score of 8.4 . Coming to Albany and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 94 Bedrooms Hotel if you want to learn more about this Casai place in Albany. These details are authentic, as they are provided by our partner, booking.com.

This Tru by Hilton Albany Crossgates Mall in Albany is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Tru by Hilton Albany Crossgates Mall”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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1651 Western Avenue, Albany, NY 12203, USA

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Private Pool
Accessibility
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet
Kitchen

Facility Overview

Breakfast
  • Bar
  • Snack bar
Parking
  • Parking
  • Parking on site
  • Free parking
  • Accessible parking
  • Parking garage
Accessibility
  • Visual aids (Braille)
  • Wheelchair accessible
  • Lowered sink
  • Toilet with grab rails
  • Raised toilet
  • Visual aids (tactile signs)
  • Bathroom emergency cord
Activities
  • Indoor pool
  • Fitness center
  • Pool table
  • Fitness
Entertainment
  • Board games/Puzzles
General
  • Elevator
  • Pet friendly
  • Convenience store on site
  • Wifi in all areas
  • Heating
  • Hypoallergenic room available
  • Smoke-free property
  • Air conditioning
  • Designated smoking area
  • Facilities for disabled guests
  • Non-smoking rooms
Guest Services
  • Daily housekeeping
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Business center
  • Fax/Photocopying
  • Express check-in/out
  • Shared lounge/TV area
  • 24-hour front desk
  • Meeting/Banquet facilities
Internet
  • Free Wifi
  • Wifi
  • Internet
Security/Safety
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Security alarm
  • 24-hour security
  • CCTV in common areas
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Contactless check-in/out
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Heated pool

Policies

Check-in
The minimum age for check-in is 21
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.11
Location:
9.01
Staff:
8.91
Facilities:
8.55
Comfort:
8.7
Cleanliness:
8.57
Candice
Oct 6, 2025 07:00:00 AM
Review Score:   5
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The location was great, the lounge area was awesome especially for restless kids all the games and pool were an extra. If I book here again would definitely park their bathing suits.
Negative: The shower was leaking The rooms were small Breakfast should be longer than (3) hours especially on the weekend The refrigerator was smaller than my kids dorm refrigerator There should be vending machines available The price was a bit ridiculous for (2) nights stay
See All Reviews

Room Arrangement

Room Info Facilities
King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed

Media & Technology

Radio, TV, Telephone, Cable channels

General

Privacy curtain, Smoke Alarm, Heating, Air conditioning, Ironing facilities

Bathroom

Free toiletries, Hairdryer

Kitchen

Refrigerator, Microwave

Living Area

Desk

Services

Wake-up service

Bedroom

Childrens' cribs
King Room - Hearing Access
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed

Media & Technology

Radio, TV, Telephone, Cable channels

General

Privacy curtain, Smoke Alarm, Heating, Air conditioning, Ironing facilities

Bathroom

Free toiletries, Hairdryer

Kitchen

Refrigerator, Microwave

Living Area

Desk

Services

Wake-up service

Bedroom

Childrens' cribs
Queen Room with Two Queen Beds
Room Type: Quad
Room Size: 31 m2
2 Queen bed(s) Bed

Media & Technology

Radio, TV, Telephone, Cable channels

General

Privacy curtain, Smoke Alarm, Heating, Air conditioning, Ironing facilities

Bathroom

Free toiletries, Hairdryer

Kitchen

Refrigerator, Microwave

Living Area

Desk

Services

Wake-up service

Bedroom

Childrens' cribs
Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking
Room Type: Quad
Room Size: 31 m2
2 Queen bed(s) Bed

Bathroom

Hairdryer, Free toiletries, Shower

Media & Technology

Radio, TV, Telephone, Cable channels

General

Privacy curtain, Smoke Alarm, Heating, Air conditioning, Ironing facilities

Kitchen

Refrigerator, Microwave

Living Area

Desk

Services

Wake-up service

Accessibility

Roll-in shower

Bedroom

Childrens' cribs
Queen Room with Two Queen Beds - Hearing Access
Room Type: Quad
Room Size: 31 m2
2 Queen bed(s) Bed

Media & Technology

Radio, TV, Telephone, Cable channels

General

Privacy curtain, Smoke Alarm, Heating, Air conditioning, Ironing facilities

Bathroom

Free toiletries, Hairdryer

Kitchen

Refrigerator, Microwave

Living Area

Desk

Services

Wake-up service

Bedroom

Childrens' cribs

FAQ's

Is this Westmere hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Westmere hotel?

Check-in time for Westmere hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Westmere hotel have a swimming pool?

Yes, this Westmere hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Westmere hotel?

Best-rates for the Westmere hotel starts from $272 per night with includes Air Conditioner, Pet Friendly, Private Pool, Accessibility, Bar, Entertainment, Internet, Kitchen, Sports/Activities, Wellness Facilities, Fireplace/Heating, Designated Smoking Area, Wheelchair Accessible, Business Services, Toiletries, Guest Services, Parking, Pool, TV, Security/Safety, Child Friendly with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Westmere hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Westmere hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Westmere hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Westmere hotel?

Based on the information reported by the owner or manager, the Westmere hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Westmere hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Westmere hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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