Hotel 28 | Hotel in Cancun, Mexico

| 9.6 (135 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Hotel 28

Hotel with Air Conditioner, Parking and Pool

Along with an outdoor pool, this hotel has a poolside bar and free self parking. WiFi in public areas is free.
Hotel 28 offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include desks and dining tables. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. Accommodations at this 3.5-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

Show more
 
AV. XELHA SM 27 MZ 14, Cancun, 77509, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: 9:30 pm minimum check-in age: 16
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Payment Policy
Fee for continental breakfast: approximately mxn 150 for adults and mxn 120 for children airport shuttle fee: mxn 850 per vehicle (maximum occupancy 8) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 002-025-002585/2026 safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

nicole
Jun 3, 2026 12:27:15 AM
Review Score:   10
Summary: The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
See All Reviews

FAQ's

Is this Hotel 28 pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel 28 have a swimming pool? 

Yes, this Hotel 28 has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel 28? 

Best-rates for the Hotel 28 starts from $60 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, View, Ocean View, Balcony/Terrace, Accessibility, Transportation/Shuttle, Bedding/Linens, Wellness Facilities, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Kitchen with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel 28 a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel 28 wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Hotel 28 has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel 28? 

Based on the information reported by the owner or manager, the Hotel 28 indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel 28? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel 28 are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

See More

Other Holiday Rentals

Recently Booked Hotel