The Excelsior, a Luxury Collection Hotel, Florence | Hotel in Florence, Italy

| 9.1 (163 Reviews) |   Pet Friendly  6 Bathrooms  40 Guests
Santa Maria Novella Hotel | The Excelsior, a Luxury Collection Hotel, Florence

Hotel with Transportation, Parking and Security

Located on the banks of River Arno in Florence's historic Piazza Ognissanti, "The Excelsior, a Luxury Collection Hotel, Florence" offers luxurious rooms and suites, many overlooking the river and the Oltrarno area. Ponte Vecchio is 2953 feet away. Air-conditioned rooms at the Excelsior feature stylish furniture and Carrara-marble bathrooms. Each room offers a 32" plasma-screen TV with a multilingual program selection and a digital jukebox. and the bed are "Luxury Collection Bed" A varied buffet breakfast is provided daily in the elegant Sala Caminetto hall. During the day you can relax with a drink on one of the hotel's terraces with city views. For dinner you can enjoy the Mediterranean cuisine of the executive chef and his staff. You can book spa treatments and make use of the wellness center at a partner hotel located opposite the property. The 5-star Excelsior is 1640 feet from Santa Maria Novella Train Station and a short walk from the historical center. It is surrounded by some of city's most popular restaurants and designer boutiques.

The Excelsior, a Luxury Collection Hotel, Florence is located in Florence.

This 86 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Balcony/Terrace, Transportation/Shuttle, Child Friendly, and several others. This is a 5 star rated property and has over 163 reviews with the average score of 9.1 . Coming to Florence and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 86 Bedrooms Hotel if you want to learn more about this Casai place in Florence. These details are authentic, as they are provided by our partner, booking.com.

This The Excelsior, a Luxury Collection Hotel, Florence in Florence is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Excelsior, a Luxury Collection Hotel, Florence”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Piazza Ognissanti 3, Florence, 50123, Italy

Amenities

Air Conditioner
Parking
Pet Friendly
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Snack bar
  • Wine/Champagne
  • Coffee house on site
  • Special diet meals (on request)
  • Restaurant
  • Kids' meals
  • Fruit
  • Breakfast in the room
Parking
  • Street parking
  • Parking
  • Private Parking
Activities
  • Fitness
  • Cycling
  • Foot massage
  • Movie nights
  • Head massage
  • Cooking class
  • Full-body massage
  • Hand massage
  • Tour or class about local culture
  • Massage
  • Bike tours
  • Live music/Performance
  • Happy hour
  • Neck massage
  • Walking tours
  • Fitness center
  • Back massage
  • Tennis court
  • Temporary art galleries
  • Couples' massage
General
  • Elevator
  • Paid Wifi
  • Non-smoking rooms
  • Smoke-free property
  • Safe
  • Pet friendly
  • Heating
  • Family rooms
  • Air conditioning
  • Facilities for disabled guests
Guest Services
  • Ironing service
  • 24-hour front desk
  • Pet basket
  • Fax/Photocopying
  • Laundry
  • Baggage storage
  • Babysitting/Child services
  • Valet parking
  • Dry cleaning
  • Suit press
  • Shuttle service
  • Pet bowls
  • Meeting/Banquet facilities
  • Room service
  • Business center
  • Daily housekeeping
  • Private check-in/out
  • Shuttle service (additional charge)
  • Concierge
  • Tour desk
  • Invoice provided
Internet
  • Wifi
  • Internet
Outdoors
  • Terrace
Security/Safety
  • CCTV outside property
  • Fire extinguishers
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • 24-hour security
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Contactless check-in/out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed upon request and charges may apply.
Please note that access to the wellness center comes at a surcharge, when booking a non-refundable rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. otherwise, a third-party authorization by the cardholder must be submitted when booking. please note that the credit card used for the booking must be shown at check-in.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
Codice Identificativo Nazionale (CIN): 048017ALB0001, IT048017A1S9A2BNYA

Reviews

Value for money:
7.68
Location:
9.46
Staff:
9.27
Facilities:
8.76
Comfort:
9
Cleanliness:
9.13
Aaron
Aug 24, 2025 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Premium Double Arno, Guest room, Arno River view
Room Type: Double
Room Size: 25 m2
1 Full bed(s) Bed

Food & Drink

Minibar, Bottle of water

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Shower cap, Towels, Bathrobe, Toilet paper

Living Area

Desk

View

View, Landmark view, River view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Premium, Guest room, 1 King
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Shower cap, Towels, Bathrobe, Toilet paper

Living Area

Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Junior Suite, 1 Bedroom Junior Suite, City view
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Shower cap, Towels, Bathrobe, Toilet paper

Living Area

Desk

View

City view, View, Landmark view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Junior Suite Terrace, 1 Bedroom Junior Suite, 1 King
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Shower cap, Towels, Bathrobe, Toilet paper

Living Area

Sitting area, Desk

View

City view, View, Landmark view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Outdoors

Outdoor furniture, Terrace

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Belvedere Suite, 1 Bedroom Suite, 1 King, Arno River view
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Shower cap, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Bathtub, Towels, Bathrobe, Toilet paper

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Living Area

Sitting area, Desk

View

City view, View, Landmark view, River view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Outdoors

Outdoor furniture, Terrace

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Grand Deluxe Suite, 1 Bedroom Suite, Arno River view
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

General

Heating, Key card access, Air conditioning, Safe

Media & Technology

Flat-screen TV, Telephone

Bathroom

Toilet, Private bathroom, Bidet, Bathtub or shower, Hairdryer, Slippers, Shampoo, Free toiletries, Conditioner, Body soap, Shower cap, Towels, Bathrobe, Toilet paper

Living Area

Sitting area, Desk

View

City view, View, Landmark view, River view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator

Exclusive services

Free gym access, Concierge services
Deluxe King Room
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet
Deluxe King Room with River View
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet
Penthouse King Room with Terrace
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet

Outdoors

Terrace
Junior King Suite with River View
Room Type: Suite
Junior King Suite with River View

Bathroom

Toilet

Bedroom

Childrens' cribs
Presidential King Suite with Terrace and River View
Room Type: Suite
Presidential King Suite with Terrace and River View

Bathroom

Toilet

Outdoors

Terrace

Bedroom

Childrens' cribs
Premium Larger King Room with River View
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet

Bedroom

Childrens' cribs
Premium Larger King Room
Room Type: Double
1 King bed(s) Bed

Bathroom

Toilet

Bedroom

Childrens' cribs
Belvedere King Suite with Terrace and River View
Room Type: Suite
Belvedere King Suite with Terrace and River View

Bathroom

Toilet

Outdoors

Terrace

Bedroom

Childrens' cribs
Grand Deluxe King Suite with River View
Room Type: Suite
Grand Deluxe King Suite with River View

Bathroom

Toilet

Bedroom

Childrens' cribs
Panoramic Junior King Suite with Terrace
Room Type: Suite
Panoramic Junior King Suite with Terrace

Bathroom

Toilet

Outdoors

Terrace

Bedroom

Childrens' cribs
Classic Junior King Suite
Room Type: Suite
Classic Junior King Suite

Bathroom

Toilet

Bedroom

Childrens' cribs

FAQ's

Is this Santa Maria Novella hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Santa Maria Novella hotel?

Check-in time for Santa Maria Novella hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Santa Maria Novella hotel have a swimming pool?

No, this Santa Maria Novella hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santa Maria Novella hotel?

Best-rates for the Santa Maria Novella hotel starts from $627 per night with includes Accessibility, Business Services, Wellness Facilities, Fireplace/Heating, Restaurant, Balcony/Terrace, Transportation/Shuttle, Child Friendly, Parking, Wheelchair Accessible, Security/Safety, Sports/Activities, Breakfast, Internet, Laundry, Air Conditioner, Pet Friendly, Bar, Guest Services, Entertainment with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santa Maria Novella hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santa Maria Novella hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santa Maria Novella hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santa Maria Novella hotel?

Based on the information reported by the owner or manager, the Santa Maria Novella hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santa Maria Novella hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Santa Maria Novella hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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