Pier House | Hotel in St Austell, United Kingdom

9.1 (608 Reviews) |   Pet Friendly  3 Bathrooms  10 Guests
Charlestown Hotel | Pier House

Hotel with Balcony, Security and Fireplace

Overlooking Charlestown Harbor, Pier House offers spacious rooms with traditional charm and wonderful views. With free parking and cooked breakfasts, there is also a popular restaurant. The rooms at Pier House feature tea and coffee facilities and a modern private bathroom. All rooms have a TV and hairdryer, and many have scenic views across St Austell Bay. Free WiFi is also accessible. The Pier House Restaurant serves a modern British menu, featuring locally caught fish and fresh seafood. The bar offers real ales, and the adjoining Harborside Inn serves traditional pub meals on the ample terrace. Built in 1794, The Pier Hotel is just 10 minutes from the Eden Project. The Carlyon Bay Golf Course is a 5-minute drive away, and Porthpean’s Golf Course and beautiful beach are just over a mile away.

Pier House is located in St Austell.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, Sports/Activities, Bar, and several others. This is a good star rated property and has over 608 reviews with the average score of 9.1 . Coming to St Austell and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this Casai place in St Austell. These details are authentic, as they are provided by our partner, booking.com.

This Pier House in St Austell is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Pier House”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Harbourside, Charlestown Road, St Austell, PL25 3NJ, United Kingdom

Amenities

Pet FriendlyPet Friendly
TVTV
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
Security/SafetySecurity/Safety
Sports/ActivitiesSports/Activities
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
Child FriendlyChild Friendly
InternetInternet

Facility Overview

BreakfastBreakfast
  • Wine/ChampagneWine/Champagne
  • Kids' mealsKids' meals
  • RestaurantRestaurant
  • Coffee house on siteCoffee house on site
  • BarBar
ActivitiesActivities
  • BeachfrontBeachfront
  • Golf course (within 2 miles)Golf course (within 2 miles)
  • BeachBeach
GeneralGeneral
  • HeatingHeating
  • Wifi in all areasWifi in all areas
  • Smoke-free propertySmoke-free property
  • Non-smoking roomsNon-smoking rooms
Guest ServicesGuest Services
  • Daily housekeepingDaily housekeeping
  • Pet bowlsPet bowls
  • Room serviceRoom service
  • Shared lounge/TV areaShared lounge/TV area
  • Invoice providedInvoice provided
InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
  • InternetInternet
OutdoorsOutdoors
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
  • Sun deckSun deck
Security/SafetySecurity/Safety
  • 24-hour security24-hour security
  • Fire extinguishersFire extinguishers
  • Smoke alarmsSmoke alarms
  • Security alarmSecurity alarm
  • Key accessKey access
  • CCTV outside propertyCCTV outside property
  • CCTV in common areasCCTV in common areas
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Physical distancing in dining areasPhysical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Physical distancing rules followedPhysical distancing rules followed
  • Cashless payment availableCashless payment available

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Free cancellation
Payment Policy
Payment Policy
Credit card required
Pet Policy
Pet Policy
Pets are not allowed
To guarantee a restaurant table, booking in advance is advised, please note that this hotel does not have a elevator, please note the lead guest must be 18 years and older, you must show a valid photo id upon check-in.

Reviews

Value for money:
8.85
Location:
9.8
Staff:
9.65
Facilities:
9.2
Comfort:
9.41
Cleanliness:
9.46
Miceracs
Apr 4, 2026 07:00:00 AM
Review Score:   9
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The breakfast was great, staff very friendly and helpful. Great location.
Negative: Room sizes very small, the first room was a cabin style, requested a change to a bigger room. Bathrooms were well furnished top quality but again small. The hotel has clearly been refurbished for maximum occupancy not comfort. Not a great choice in restaurant better to eat out. Plenty to choose from
Summary: Great location, friendly service good quality.
See All Reviews

Room Arrangement

Room InfoFacilities
Cozy Double
Room Type: Double
Room Size: 12 m2
1 Full bed(s) Bed

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker

Bathroom

Private bathroom, Conditioner, Shampoo, Toilet, Shower, Towels, Hairdryer, Body soap, Toilet paper, Bathtub or shower, Free toiletries

Media & Technology

TV, Flat-screen TV, Radio

General

Hypoallergenic, Trash cans, Iron, Carpeted, Heating, Key access, Smoke Alarm

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Room amenities

Hypoallergenic pillow, Socket near the bed, Non-feather pillow

View

Inner courtyard view, Quiet street view
Standard Double
Room Type: Double
Room Size: 12 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar, Tea/Coffee maker

Bathroom

Private bathroom, Conditioner, Shampoo, Toilet, Shower, Towels, Hairdryer, Body soap, Toilet paper, Bathtub or shower, Free toiletries

Media & Technology

TV, Flat-screen TV, Radio

General

Hypoallergenic, Trash cans, Iron, Carpeted, Heating, Key access, Smoke Alarm

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Room amenities

Hypoallergenic pillow, Socket near the bed, Non-feather pillow

View

Inner courtyard view, Quiet street view
Premium View Double
Room Type: Double
1 Full bed(s) Bed
Premium View Double
Standard Twin
Room Type: Twin
Room Size: 12 m2
2 Twin bed(s) Bed
Standard Twin

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Private bathroom, Shampoo, Toilet, Shower, Towels, Hairdryer, Body soap, Bathtub or shower, Free toiletries

Media & Technology

TV, Radio

General

Iron, Heating, Smoke Alarm

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

View

Inner courtyard view
Signature View Double
Room Type: Double
1 Full bed(s) Bed
Signature View Double

FAQ's

Is this Pier House pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pier House?

Check-in time for Pier House starts counting from 3:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pier House have a swimming pool?

No, this Pier House does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pier House?

Best-rates for the Pier House starts from $225 per night with includes View, Ocean View, TV, Sports/Activities, Bar, Guest Services, Child Friendly, Internet, Pet Friendly, Oceanfront, Restaurant, Entertainment, Balcony/Terrace, Security/Safety, Fireplace/Heating with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pier House a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pier House wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pier House has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pier House?

Based on the information reported by the owner or manager, the Pier House indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pier House?

Based on the information reported by the owner or manager, details for the cancellation policy for the Pier House are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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