Phantom Suites | Hotel in Playa del Carmen, Mexico

| 8.4 (241 Reviews) |  3 Bathrooms  9 Guests
Zazil-ha Hotel | Phantom Suites

Hotel with Sports, Laundry and Pool

Located in Playa del Carmen and with Playa del Carmen Beach reachable within a 5-minute walk, Phantom Suites has concierge services, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a terrace. This 4-star hotel offers a tour desk and luggage storage space. The property is 0.6 miles from the city center and 1.2 miles from ADO International Bus Station. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. The rooms have a closet. Guests at Phantom Suites can enjoy an à la carte or an American breakfast. Playa del Carmen Maritime Terminal is 1.9 miles from the accommodation, while Church of Guadalupe is a 16-minute walk away. Cozumel International Airport is 22 miles from the property, and the property offers a paid airport shuttle service.

Phantom Suites is located in Playa del Carmen.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Wellness Facilities, Guest Services, and several others. This is a 4 star rated property and has over 241 reviews with the average score of 8.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this Casai place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Phantom Suites in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Phantom Suites”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Prices and Availability

The last seen price for this Hotel was CAD CA $118

This property is unavailable on this site presently. Check back later.
 
CALLE 44 ENTRE 5A AVENIDA Y 1A AVENIDA, Playa del Carmen, 77720, Mexico

Amenities

Air ConditionerAir Conditioner
PoolPool
Designated Smoking AreaDesignated Smoking Area
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Sports/ActivitiesSports/Activities
Wellness FacilitiesWellness Facilities
BarBar
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
LaundryLaundry

Facility Overview

ActivitiesActivities
  • Public BathPublic Bath
  • DivingDiving
  • SnorkelingSnorkeling
GeneralGeneral
  • ElevatorElevator
  • Smoke-free propertySmoke-free property
  • SafeSafe
  • Non-smoking roomsNon-smoking rooms
  • Air conditioningAir conditioning
  • Hypoallergenic room availableHypoallergenic room available
  • Family roomsFamily rooms
  • Designated smoking areaDesignated smoking area
  • Wifi in all areasWifi in all areas
  • Soundproof roomsSoundproof rooms
Guest ServicesGuest Services
  • Shuttle service (additional charge)Shuttle service (additional charge)
  • Tour deskTour desk
  • Baggage storageBaggage storage
  • Private check-in/outPrivate check-in/out
  • Car rentalCar rental
  • Airport shuttleAirport shuttle
  • ConciergeConcierge
  • LaundryLaundry
  • Shuttle serviceShuttle service
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • Invoice providedInvoice provided
InternetInternet
  • Free WifiFree Wifi
  • WifiWifi
  • InternetInternet
OutdoorsOutdoors
  • TerraceTerrace
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • Sun deckSun deck
  • Outdoor poolOutdoor pool
  • Outdoor furnitureOutdoor furniture
Security/SafetySecurity/Safety
  • Smoke alarmsSmoke alarms
  • Fire extinguishersFire extinguishers
  • Key accessKey access
  • CCTV in common areasCCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Delivered food covered securelyDelivered food covered securely
  • Breakfast to-go containersBreakfast to-go containers
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Physical distancing in dining areasPhysical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • First aid kits availableFirst aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests availableFace masks for guests available
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by propertyThermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Process in place to check health of guestsProcess in place to check health of guests
  • Access to healthcare professionalsAccess to healthcare professionals
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followedPhysical distancing rules followed
SpaSpa
  • Beach chairs/LoungersBeach chairs/Loungers
  • Pool barPool bar
  • Pool coverPool cover
  • Rooftop poolRooftop pool
  • Swimming poolSwimming pool
  • Beach umbrellasBeach umbrellas
Transportation/ShuttleTransportation/Shuttle
  • Airport pickupAirport pickup

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Payment Policy
Payment Policy
Credit card required
Pet Policy
Pet Policy
Pets are not allowed
Al realizar la reserva hay un pago pendiente de 31.12 pesos mexicanos por el cargo de ecotasa,el cual debe ser pagado en efectivo.

Reviews

Value for money:
8.96
Location:
8.98
Staff:
9.18
Facilities:
8.95
Comfort:
9.1
Cleanliness:
9.25
Filipa
Nov 12, 2025 08:00:00 AM
Review Score:   9
Portugal
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Small kitchen, but it's great to have a fridge in the room. We used the pool area on one of the days and had it just for ourselves.
Negative: At night, we could hear noise from nearby bars.
See All Reviews

Room Arrangement

Room InfoFacilities
Standard Double Suite
Room Type: Suite
Room Size: 40 m2
2 Full bed(s) Bed
Standard Double Suite

Bathroom

Toilet, Toilet paper, Hairdryer, Towels, Shampoo, Conditioner, Free toiletries, Private bathroom, Body soap, Bathtub or shower, Shower

General

Private entrance, Trash cans, Air conditioning, Iron, Laptop safe, Mosquito net, Soundproof, Fan, Safe, Smoke Alarm, Key access

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Microwave, Kitchen, Kitchenware, Kitchenette, Coffee machine, Dining table, Refrigerator

Outdoors

Balcony, Outdoor furniture

Living Area

Desk, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Shower chair

Room Amenities

Clothes rack, Hypoallergenic pillow, Socket near the bed, Drying rack for clothing

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Suite
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
Suite

Bathroom

Toilet, Toilet paper, Hairdryer, Towels, Shampoo, Conditioner, Free toiletries, Private bathroom, Body soap, Bathtub or shower, Shower

General

Private entrance, Trash cans, Air conditioning, Iron, Laptop safe, Interconnecting room(s) available, Soundproof, Mosquito net, Fan, Safe, Smoke Alarm, Key access

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Microwave, Kitchen, Kitchenware, Kitchenette, Coffee machine, Dining table, Refrigerator

Outdoors

Balcony, Outdoor furniture

Living Area

Desk, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Shower chair

Room Amenities

Clothes rack, Hypoallergenic pillow, Socket near the bed, Drying rack for clothing

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
1 King bed(s) Bed
Superior Suite

Bathroom

Toilet, Toilet paper, Hairdryer, Towels, Shampoo, Conditioner, Free toiletries, Private bathroom, Body soap, Bathtub or shower, Shower

General

Private entrance, Trash cans, Air conditioning, Iron, Laptop safe, Interconnecting room(s) available, Soundproof, Mosquito net, Fan, Safe, Smoke Alarm, Key access

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Microwave, Kitchen, Kitchenware, Kitchenette, Coffee machine, Dining table, Refrigerator

Outdoors

Balcony, Outdoor furniture

Living Area

Sitting area, Desk, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Shower chair

Room Amenities

Clothes rack, Hypoallergenic pillow, Drying rack for clothing, Sofa bed, Socket near the bed

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Phantom Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Phantom Suites?

Check-in time for Phantom Suites starts counting from 9:00 AM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Phantom Suites have a swimming pool?

Yes, this Phantom Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Phantom Suites?

Best-rates for the Phantom Suites starts from $86 per night with includes Laundry, Pool, Oceanfront, Security/Safety, Bar, Breakfast, Air Conditioner, Balcony/Terrace, Designated Smoking Area, Wellness Facilities, Guest Services, Internet, View, Ocean View, Accessibility, Transportation/Shuttle, Sports/Activities, Child Friendly with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Phantom Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Phantom Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Phantom Suites has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Phantom Suites?

Based on the information reported by the owner or manager, the Phantom Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Phantom Suites?

Based on the information reported by the owner or manager, details for the cancellation policy for the Phantom Suites are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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