Grand Velas Riviera Maya - All Inclusive | Resort in Playa del Carmen, Mexico

| 9.0 (36 Reviews) |  7 Bathrooms  36 Guests
Villa Juarez Resort | Grand Velas Riviera Maya - All Inclusive

Resort with Pool, Private Beach and Oceanfront

Amid the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle. Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.

Grand Velas Riviera Maya - All Inclusive is located in Playa del Carmen.

This 544 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Ocean View, Balcony/Terrace, Bar, and several others. This is a 5 star rated property and has over 36 reviews with the average score of 9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 544 Bedrooms Resort if you want to learn more about this Casai place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Grand Velas Riviera Maya - All Inclusive in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Grand Velas Riviera Maya - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Carretera Cancun Tulum Km 62, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Breakfast in the room
  • Restaurant
  • Kids' meals
  • Kid-friendly buffet
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
  • Bar
  • Snack bar
Parking
  • Parking on site
  • Free parking
  • Parking
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Public Bath
  • Spa/Wellness packages
  • Haircut
  • Personal trainer
  • Themed dinners
  • Karaoke
  • Kids' club
  • Bike tours
  • Cycling
  • Facial treatments
  • Massage chair
  • Yoga classes
  • Ping-pong
  • Pool table
  • Aerobics
  • Body wrap
  • Fitness center
  • Fitness classes
  • Water sports facilities on site
  • Sauna
  • Movie nights
  • Game room
  • Hiking
  • Beach
  • Spa lounge/Relaxation area
  • Beauty services
  • Beachfront
  • Spa facilities
  • Mini golf
  • Massage
  • Body treatments
  • Cooking class
  • Entertainment staff
  • Live music/Performance
  • Evening entertainment
  • Steam room
  • Pedicure
  • Walking tours
  • Locker rooms
  • Tour or class about local culture
  • Nightclub/DJ
  • Live sports events (broadcast)
  • Golf course (within 2 miles)
  • Manicure
  • Private beach area
  • Spa
  • Playground
  • Fitness
Entertainment
  • Baby safety gates
  • Board games/Puzzles
  • Indoor play area
  • Outdoor play equipment for kids
General
  • Air conditioning
  • Hypoallergenic room available
  • Chapel/Shrine
  • Family rooms
  • Elevator
  • Facilities for disabled guests
  • Safe
  • Soundproof rooms
  • Non-smoking rooms
Guest Services
  • Tour desk
  • Room service
  • Dry cleaning
  • 24-hour front desk
  • Airport shuttle (additional charge)
  • Currency exchange
  • Grocery deliveries
  • ATM on site
  • Meeting/Banquet facilities
  • Business center
  • Car rental
  • Shuttle service
  • Suit press
  • Laundry
  • Strollers
  • Airport shuttle
  • Baggage storage
  • Fax/Photocopying
  • Valet parking
  • Daily housekeeping
  • Babysitting/Child services
  • Hair/Beauty salon
  • Concierge
  • Ironing service
  • Shuttle service (additional charge)
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • Outdoor furniture
  • Garden
  • Picnic area
  • Outdoor pool (year-round)
  • Outdoor pool
  • Sun deck
Security/Safety
  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
  • CCTV in common areas
  • Key card access
  • Security alarm
  • Key access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Mobile app for room service
  • Contactless check-in/out
Spa
  • Infinity pool
  • Pool bar
  • Kids' pool
  • Beach umbrellas
  • Swimming pool
  • Pool with view
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Restaurants:, piaf frech cuisine & cocina de autor creative, evolutionary cuisine for ages 12 and over in selected seatings, bistro international cuisine for ages 16 and over, please note that reservations and dress code are required for gourmet restaurants: no shorts, sleeveless t-shirts, trainers or sandal. all restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing, please note that some rooms are located about 0.6 mi from the beach, there is an additional nightly charge to guarantee connecting rooms, payment has to be made directly at the property upon arrival, connecting rooms are subject to availability.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.97
Location:
9.14
Staff:
9.22
Facilities:
9.53
Comfort:
9.45
Cleanliness:
9.45
Sebastiano Maio
Aug 20, 2025 07:00:00 AM
Review Score:   10
Italy
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: nice place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again there
Negative: the only think that they should improve is that the supposed to support the guest when they are leaving the place and going back to the airport, as there is no Uber, and dident know what to do, we had to pay 3500 pesos to reach the airport (30 min from the hotel) in my opinion to much, i know is not mistake of the hotel, but this service (not free but to pay the right amount) could be helpful for the guests.
Summary: Nice place, would love to go back
See All Reviews

Room Arrangement

Room Info Facilities
Nature View Suite Zen Experience
Room Type: Suite
Room Size: 110 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony, Outdoor dining area

Living Area

Desk

View

View, Garden view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Coffee machine, Dining table, Dryer

Accessibility

Entire unit wheelchair accessible, Entire unit located on ground floor

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack

Pool and Spa

Pool towels

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Nature View Suite with Private Pool Zen Experience
Room Type: Suite
Room Size: 110 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Garden view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Coffee machine, Dining table, Dryer

Outdoors

Terrace, Outdoor dining area

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack

Pool and Spa

Pool towels, Plunge Pool, Pool with a view

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Zen Grand Two Bedroom Family Suite Nature View
Room Type: Family
Room Size: 220 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Internet

Internet facilities

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Additional bathroom, Private bathroom, Conditioner, Body soap

General

Interconnecting room(s) available, Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Garden view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Dining table, Coffee machine, High chair, Dryer

Outdoors

Terrace, Outdoor dining area

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Fold-up bed, Clothes rack

Pool and Spa

Pool towels

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Ambassador Pool Suite Ocean View
Room Type: Suite
Room Size: 118 m2
1 King bed(s) Bed

Internet

Internet facilities

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony, Outdoor dining area

Living Area

Sitting area, Desk, Sofa

View

View, Sea view, Pool view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Coffee machine, Dining table, Dryer

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack

Pool and Spa

Pool towels, Plunge Pool, Pool with a view

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Grand Class Suite Ocean Front
Room Type: Suite
Room Size: 128 m2
1 King bed(s) Bed

Internet

Internet facilities

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony, Outdoor dining area

Living Area

Sitting area, Desk, Sofa

View

View, Sea view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Coffee machine, Dining table, Dryer

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack

Pool and Spa

Pool towels, Plunge Pool, Pool with a view

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Ambassador Suite Ocean View
Room Type: Suite
Room Size: 118 m2
1 King bed(s) Bed

Internet

Internet facilities

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Terrace, Balcony, Outdoor dining area

Living Area

Sitting area, Desk, Sofa

View

View, Sea view, Pool view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Coffee machine, Dining table, Dryer

Accessibility

Entire unit wheelchair accessible, Entire unit located on ground floor

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack

Pool and Spa

Pool towels

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Ambassador Two Bedroom Family Suite Ocean View
Room Type: Family
Room Size: 236 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Internet

Internet facilities

Food & Drink

Minibar, Bottle of water, Chocolate/Cookies, Wine/Champagne

Bathroom

Toilet, Free toiletries, Spa tub, Shampoo, Shower cap, Slippers, Towels, Towels/Sheets (extra fee), Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Additional bathroom, Private bathroom, Conditioner, Body soap

General

Interconnecting room(s) available, Ironing facilities, Tile/Marble floor, Laptop safe, Smoke Alarm, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Radio, Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

View

View, Sea view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs

Kitchen

Wine glasses, Dining table, Coffee machine, High chair, Dryer

Outdoors

Terrace, Outdoor dining area

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed, Fold-up bed, Clothes rack

Pool and Spa

Pool towels

Safety features

Air purifiers

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Villa Juarez resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Villa Juarez resort?

Check-in time for Villa Juarez resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Villa Juarez resort have a swimming pool?

Yes, this Villa Juarez resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Villa Juarez resort?

Best-rates for the Villa Juarez resort starts from $1,671 per night with includes Spa, Entertainment, Parking, View, Accessibility, Transportation/Shuttle, Wellness Facilities, Breakfast, Laundry, Air Conditioner, Business Services, Restaurant, Internet, Wheelchair Accessible, Ocean View, Balcony/Terrace, Bar, Guest Services, Child Friendly, Pool, Private Beach, Oceanfront, Security/Safety, Sports/Activities with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Villa Juarez resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Villa Juarez resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Villa Juarez resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Villa Juarez resort?

Based on the information reported by the owner or manager, the Villa Juarez resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Villa Juarez resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Villa Juarez resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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