DoubleTree by Hilton Surabaya | Hotel in Surabaya, Indonesia

| 8.9 (436 Reviews) |  1 Bathroom  27 Guests
Surabaya Hotel | DoubleTree by Hilton Surabaya

Hotel with Air Conditioner, Balcony and Accessibility

Located in Surabaya, 1.1 miles from Sharp Bamboo Monument, DoubleTree by Hilton Surabaya has accommodations with free bikes, private parking, an outdoor swimming pool and a fitness center. Among the various facilities of this property are a shared lounge, a terrace and a bar. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi throughout the property. At the hotel, every room comes with a desk. The rooms include air conditioning and a flat-screen TV, and some accommodations at DoubleTree by Hilton Surabaya have a safety deposit box. At the accommodation rooms come with a seating area. The breakfast offers buffet, continental or Full English/Irish options. At DoubleTree by Hilton Surabaya you'll find a restaurant serving Chinese, Dutch and Indonesian cuisine. Vegetarian, halal and gluten-free options can also be requested. The hotel has a playground. DoubleTree by Hilton Surabaya features amenities such as an on-site business center and sauna. Popular points of interest near the accommodation include Pasar Turi Train Station Surabaya, Joko Dolog Statue and Cheng Hoo Mosque. Juanda International Airport is 11 miles from the property.

DoubleTree by Hilton Surabaya is located in Surabaya.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, TV, View, and several others. This is a 5 star rated property and has over 436 reviews with the average score of 8.9 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this Casai place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree by Hilton Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree by Hilton Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Jl. Tunjungan 12, Surabaya, 60275, Indonesia

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • RestaurantRestaurant
  • Breakfast in the roomBreakfast in the room
  • BarBar
  • Kids' mealsKids' meals
  • Special diet meals (on request)Special diet meals (on request)
  • Wine/ChampagneWine/Champagne
  • FruitFruit
  • Coffee house on siteCoffee house on site
ParkingParking
  • Private ParkingPrivate Parking
  • ParkingParking
  • Parking on siteParking on site
  • Parking garageParking garage
AccessibilityAccessibility
  • Lowered sinkLowered sink
  • Auditory guidanceAuditory guidance
  • Wheelchair accessibleWheelchair accessible
  • Toilet with grab railsToilet with grab rails
  • Visual aids (Braille)Visual aids (Braille)
  • Bathroom emergency cordBathroom emergency cord
  • Visual aids (tactile signs)Visual aids (tactile signs)
  • Raised toiletRaised toilet
ActivitiesActivities
  • Nightclub/DJNightclub/DJ
  • Kids' clubKids' club
  • Fitness centerFitness center
  • SaunaSauna
  • Cooking classCooking class
  • PlaygroundPlayground
  • FitnessFitness
GeneralGeneral
  • Air conditioningAir conditioning
  • Designated smoking areaDesignated smoking area
  • Facilities for disabled guestsFacilities for disabled guests
  • SafeSafe
  • Wifi in all areasWifi in all areas
  • Soundproof roomsSoundproof rooms
  • Smoke-free propertySmoke-free property
  • Non-smoking roomsNon-smoking rooms
  • ElevatorElevator
  • Family roomsFamily rooms
Guest ServicesGuest Services
  • Daily housekeepingDaily housekeeping
  • 24-hour front desk24-hour front desk
  • Fax/PhotocopyingFax/Photocopying
  • Car rentalCar rental
  • Private check-in/outPrivate check-in/out
  • Ironing serviceIroning service
  • Express check-in/outExpress check-in/out
  • ConciergeConcierge
  • Business centerBusiness center
  • Dry cleaningDry cleaning
  • Shuttle service (additional charge)Shuttle service (additional charge)
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • Shared lounge/TV areaShared lounge/TV area
  • Shuttle serviceShuttle service
  • Tour deskTour desk
  • Valet parkingValet parking
  • Shuttle service (free)Shuttle service (free)
  • LaundryLaundry
  • Airport shuttleAirport shuttle
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • ATM on siteATM on site
  • Room serviceRoom service
InternetInternet
  • InternetInternet
  • Free WifiFree Wifi
  • WifiWifi
OutdoorsOutdoors
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • Outdoor poolOutdoor pool
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
Security/SafetySecurity/Safety
  • CCTV in common areasCCTV in common areas
  • 24-hour security24-hour security
  • Smoke alarmsSmoke alarms
  • CCTV outside propertyCCTV outside property
  • Security alarmSecurity alarm
  • Fire extinguishersFire extinguishers
  • Key accessKey access
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securelyDelivered food covered securely
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Breakfast to-go containersBreakfast to-go containers
  • Face masks for guests availableFace masks for guests available
  • First aid kits availableFirst aid kits available
  • Thermometers for guests provided by propertyThermometers for guests provided by property
  • Process in place to check health of guestsProcess in place to check health of guests
  • Access to healthcare professionalsAccess to healthcare professionals
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followedPhysical distancing rules followed
SpaSpa
  • Shallow endShallow end
  • Kids' poolKids' pool
  • Swimming poolSwimming pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Swimming pool toysSwimming pool toys
  • Pool barPool bar
Transportation/ShuttleTransportation/Shuttle
  • Airport pickupAirport pickup
  • Airport drop-offAirport drop-off

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Dear valued guest,, we are glad to have you and thank you for staying with us, kindly be informed that surabaya city council will hold a street carnaval along tunjungan street which is dubbed as “karnaval nang tunjungan.” the event is held on sunday, october 30, 2022 from 2pm to 9pm. the event is open for public, you are welcome to join the event, in conjunction with the event, tunjungan street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 october 2022, hotel guests will still be able to travel in and out through jalan gemblongan (coming to hotel) and from jalan tunjungan turns to jalan genteng kali (for going out of hotel). do expect heavier traffic along the way and please make ample time to travel during this event. should you need any assistance, our security team is happy to help you on your way to or from the hotel, should you have any concerns or inquiries, please do not hesitate to let us know by dialing gsm mobile at +62 811 3200 5302, and we will be more than happy to assist you, thank you and we wish you a pleasant stay!

Reviews

Value for money:
8.87
Location:
9.25
Staff:
9.39
Facilities:
9.16
Comfort:
9.2
Cleanliness:
9.2
Eng
Apr 13, 2026 07:00:00 AM
Review Score:   7
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Breakfast is ok but one day they shut down half rooms and the reason is unacceptable. They said because in breakfasts is not much customer and in the dinner they have more customer. Also when the staff asked me what I want and over me the menu from other room they've closed and orders something and waiting for 25 minutes and at the time is not busy only couple people and so angry at the time to get simply thing like yoghurt.
Negative: The lift is to small and the air-conditioning in the lift certain time off its to hot .!!!
Summary: The location and staff at lobby ok 👍
See All Reviews

Room Arrangement

Room InfoFacilities
King Guest Room
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Deluxe King Room
Room Type: Triple
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
Deluxe King Suite
Room Type: Suite
Room Size: 59 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Executive King Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, CD player, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Corner King Suite
Room Type: Suite
Room Size: 65 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
King Loft Duplex Suite
Room Type: Suite
Room Size: 102 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Slippers, Free toiletries, Bathtub, Bathtub or shower, Hairdryer, Toilet, Bidet, Bathrobe

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
King Room - Mobility Accessible
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock
Twin Room
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs
Executive Twin Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Air conditioning, Safe, Smoke Alarm, Privacy curtain, Ironing facilities, Interconnecting room(s) available, Heating

Media & Technology

Video, CD player, Flat-screen TV, TV, Radio, Telephone

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Alarm clock, Childrens' cribs

FAQ's

Is this DoubleTree by Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at DoubleTree by Hilton Surabaya?

Check-in time for DoubleTree by Hilton Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the DoubleTree by Hilton Surabaya have a swimming pool?

Yes, this DoubleTree by Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in DoubleTree by Hilton Surabaya?

Best-rates for the DoubleTree by Hilton Surabaya starts from $77 per night with includes Sports/Activities, Child Friendly, Internet, Kitchen, Oceanfront, Guest Services, Laundry, Air Conditioner, Balcony/Terrace, Accessibility, Security/Safety, Bar, Entertainment, Breakfast, Parking, Pool, TV, View, Wheelchair Accessible, Wellness Facilities, Restaurant, Toiletries, Designated Smoking Area, Ocean View, Transportation/Shuttle, Business Services with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is DoubleTree by Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the DoubleTree by Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the DoubleTree by Hilton Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, the DoubleTree by Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the DoubleTree by Hilton Surabaya are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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